Join Smith and Long as a Technical Support Specialist, where you will resolve hardware and software challenges while ensuring user satisfaction in a fast-paced, collaborative environment.
The position calls for a proactive troubleshooter who will support a team of over 500 employees with their technical needs. You will oversee the efficient deployment of equipment, maintain software systems, and enhance user experiences through exceptional service. Your role is vital in maintaining operational uptime and ensuring secure network access.
Key Responsibilities:
• Manage desk setups and equipment imaging processes
• Troubleshoot issues for Microsoft 365 and engineering applications
• Facilitate password resets and user access management
• Provide remote support for field-based users
• Track and document digital assets and incidents
Requirements:
• 2+ years of experience in technical support roles
• Strong knowledge of Windows administration
• Hardware troubl...