Join 1840 & Company as a Technical Support Specialist, where your expertise in diagnosing software issues will shine. This full-time position focuses on SaaS platforms and customer engagement.
With over 2 years of relevant experience, you'll handle troubleshooting for both SaaS and desktop systems. Your daily tasks will involve investigating errors, documenting bugs for engineering teams, and ensuring customer satisfaction through disciplined follow-up. You will also contribute to the knowledge base, helping peers and customers self-serve effectively.
Key Responsibilities:
• Resolve customer-reported software issues promptly
• Document bugs for Engineering promptly
• Analyze application errors and user environments
• Collaborate with cross-functional teams for solutions
• Help document knowledge base articles for common issues
Requirements:
• Minimum 2 years in customer or technical support
• Familiar with ticketing systems, ideally Jira
• Strong writin...