America's Job Portal
Description
We are looking for a Technical Support professional to manage high-impact customer incidents and coordinatetimelyresolution across global teams. This role will act as thecentral pointof contact during critical service disruptions, ensuring effective communication with stakeholders andmaintaininghigh customer satisfaction.
Key Responsibilities
Manage and coordinate critical customer escalationsin a global environment
Act as the single point of contact for high-severity incidents
Collaborate with cross-functional teamsto ensuretimelyissue resolution
Provide regular updates to customers and internal stakeholdersduring incidents
Track incident progress and ensure accountability across teams
Maintain incident documentation and reporting
Provide weekend or off-hours supportwhenrequired
Job Requirements
2–5 years ...