Technical Support Specialist | AppX
Job Location:

Sec-63, Noida.
Experience:

0.6-2 Years
Compensation:

Max CTC Up to 30K Per Month (Depending upon the last drawn and total experience)
Mode:

Work from Office

Role Description
This is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.

Day to Day
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Review customer co...