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Reports To

Portfolio Manager

Mission Statement

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

• Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
• Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
• Ensures customer retention by delivering superior customer experience.
• Identifies opportunities (while supporting customers) to address any additional concerns and reports t...