Trustmi is a fast-growing fintech and cybersecurity company helping organizations prevent fraud and errors in B2B payments. Our platform protects supplier payment processes and gives finance teams confidence in every transaction. 

We are looking for a motivated and customer-focused Technical Support Specialist to join our team. 

Role Overview 

As a Technical Support Specialist, you will be the first point of contact for customers needing assistance with our platform. You will troubleshoot technical issues, guide users through solutions, and work closely with Product, Engineering, Customer Success, and Operations teams to ensure an excellent customer experience. 

• Respond to customer support requests via email, chat, and ticketing systems 

• Troubleshoot platform, integration, and user access issues 

• Diagnose technical problems and provide timely resolut...