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A Support Specialist is intended to keep customers and partners happy and paying by providing them with exceptional support and service, driving adoption by helping customers realize value and achieve outcomes using our solutions. A Support Specialist’s primary goal is to ensure customers have their product questions answered and technical issues addressed in a timely manner, working to provide solutions for their continued, long‑term success as customers. We quantify a customer’s success by the ongoing renewal of their Products. Therefore, the Support Specialist's efforts contribute to the overall happiness of the customer which leads to renewal and achieving recurring revenue goals at TopCo (SiteDocs, GoCanvas and Device Magic products).