Technical Support Professional

Clark, Philippines (Onsite)

Direct Hire

Summary:

Accountable to provide technical support to a dedicated customer base. Seeks to resolve computer software and hardware issues while ensuring customer satisfaction.

Essential Duties and Responsibilities:

The essential duties and responsibilities can include the following. However, other duties may be assigned.

• Communicate with customers via email, phone, and/or chat.
• Gather customer information and determine the issue by analyzing the symptoms.
• Troubleshoot and resolve customers technical issues.
• Maintain detailed and accurate documentation for all cases.
• Follow up with the customer on any open issues.
• Escalate advanced help requests as needed.
• Communicate technical information to non-technical customers in a coherent and polite way.