Join Lightspeed as a Technical Support Specialist in Montreal and champion client success in the hospitality sector. Deliver bilingual technical assistance and ensure exceptional service for strategic accounts.
In this position, you will act as the technical anchor, partnering with Strategic Account Managers to optimize processes and effectively manage escalations. Your proactive support will be crucial for enhancing the experiences of global merchants who rely on Lightspeed.
Key Responsibilities:
• Offer premium technical support to high-value clients
• Streamline client operations through innovative solutions
• Conduct regular health syncs to encourage feature adoption
• Address and manage technical escalations adeptly
• Document solutions for account-specific issues
Requirements:
• Established experience in hospitality or technical support
• Proficient analytical and troubleshooting capabilities
• Skill in managing multiple incoming inquiries
• Bi...