Overview We are looking for a detail-oriented and customer-focused Technical Support Specialist to assist users with technical issues and provide effective solutions. This role is responsible for troubleshooting problems, supporting systems and applications, and ensuring a positive user experience through timely and professional support. Responsibilities Provide technical support through email, chat, phone, or ticketing systems Troubleshoot hardware, software, and system-related issues Assist users with account access, configurations, and technical inquiries Document issues, resolutions, and support activities accurately Escalate complex technical problems when necessary Collaborate with internal teams to resolve technical concerns Maintain knowledge of systems, tools, and support procedures Ensure timely follow-up and resolution of support requests Requirements Experience in technical support, IT support, customer service, or a related role Strong troubleshooting and problem-solving s...