Job Summary

Leads a team of Managed Services Engineers and ensures high-quality IT support delivery to onshore clients. This is a hands-on leadership role combining technical troubleshooting, team management, and service delivery oversight.

Qualifications

• 8+ years IT / Managed Services experience
• At least 4 years in MSP environment
• Minimum 2 years as Team Lead / Tech Lead
• Strong experience in Desktop, Servers, Networking, Active Directory, O365, VMware
• Experience supporting onshore clients (US, UK, AU, etc.)
• Good communication and leadership skills
• Able to manage workload and meet deadlines
• Amenable to work onsite (BGC), AND nightshift/EST.

Key Responsibilities

• Lead and support a team of 10+ engineers (L1–L3)
• Assign and manage daily workload
• Handle esc...