Responsibilities

• Create, maintain, and continuously improve user-facing documentation for application releases, including work instructions, step‑by‑step guides, job aids, and process walkthroughs aligned to real business scenarios.
• Translate system functionality, business processes, and feature changes into clear, intuitive, and usable instructions for end users.
• Ensure documentation reflects actual user workflows and delivered system behavior, not just intended designs.
• Validate documentation accuracy by working closely with Analysts, QA, and Training teams.
• Participate in documentation review cycles to ensure accuracy, consistency, and release readiness prior to deployments.
• Identify and manage documentation impacts resulting from new features, enhancements, process changes, and release updates.
• Maintain documentation standards, including structure, naming conventions, and consistency across features and relea...