Description We are looking for a Technical Writer to support enterprise IT documentation efforts in Libertyville, Illinois. This Long-term Contract position focuses on producing clear, user-friendly materials that help employees understand digital workplace tools, account-related processes, and service updates. The ideal candidate can translate complex technical information into practical guidance for both technical and non-technical audiences while maintaining a high standard of accuracy and usability.

Responsibilities:
• Create and maintain end-user guides, knowledge articles, FAQs, and support content for enterprise IT services and platforms.
• Develop documentation related to Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive, with a focus on clarity and ease of use.
• Produce content that explains identity and access topics such as account setup, permissions, group-based access, and directory-related processes.
• Partner wit...