Job Title

Technician - Advanced, Business Technician I, Wage schedule B

Location

5025 Creekbank Rd, Mississauga (Ontario) or 100 Wynford Dr, Don Mills (Ontario)

Job Status

Regular - Full Time

Managed Business Solutions & Development (MBSD) Team

Our L2 team delivers, operates, innovates, and evolves network services for Bell’s largest Managed Services customer. You will work on MISN, IPVPN and SDWAN services.

Main Job Duties / Accountabilities

• Provide support to various Managed Services customers (including MACDs, incidents, changes and projects)
• Work closely with L3 support to resolve complex incidents
• Ensure all SLAs are met
• Participate in onboarding process for new clients
• Manage services following Bell Canada processes, tools and best practices
• Attend customer meetings and clearly c...