**13861BR**
**Title:**

Technician I, IT Support (Temp)

**Job Description:**

Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets. Provide timely level I technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service. Job duties:

+ Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
+ Coordinate and communicate with associates to replace leased workstation equipment to ensure an accurate transfer of all data and software applications.
+ Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
+ Initiate and schedule with vendor to replace or fix hardware issues.
+ Mai...