IT Support

• Provide first level support for all kinds of IT and information security incidents.
• Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
• Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical issues and faults.
• Provide on‑going support for IP telephony, video conference and other converged media systems.
• Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre.
• Assist guests and visitors visiting GCAA premises with technical support.
• Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and othe...