Location: Juarez - Juarez, Mexico - 2290 Avenida de la Torres

About the Role

• Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees
• Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employees
• The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.
• Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices
• Basic printer support, Basic VOiP equipment, Support for mobile devices
• Install and troubleshoot the VPN client like the Cisco connect. Webex, Jabber installation and troubleshooting.
• Installation, configuration and tro...