Location: Juarez - Juarez, Mexico - **** Avenida de la TorresAbout the RoleAbility to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employeesBreak/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employeesThe Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.Hands & Eyes Support for servers, routers, switches.
Basic understanding of networking and ability to support remote network team to troubleshoot devicesBasic printer support, Basic VOiP equipment, Support for mobile devicesInstall and troubleshoot the VPN client like the Cisco connect.
Webex, Jabber installation and troubleshooting.Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows, Linux and s...