Product Support Engineering (PSE) Team

The Bell Product Support Engineering (PSE) team delivers comprehensive technical assistance to Bell aircraft owners, operators, and maintainers worldwide. Their expertise ensures safe and efficient aircraft maintenance and operation. In addition to supporting external customers, the PSE team collaborates with various internal departments, offering technical guidance and sharing customer feedback to drive product improvements. They actively disseminate technical updates through industry conferences and, when necessary, provide onsite support to address specific needs.

Summary of job description

• Respond to and manage incoming customer calls and email inquiries with professionalism and efficiency.
• Interpret, transfer, and address customer requests using computer programs, technical publications, and other support tools.
• Adhere to department operating procedures to del...