The IT Knowledge Manager is responsible for developing, maintaining, and governing the organization's knowledge management framework to ensure accurate, accessible, and up‑to‑date technical and operational documentation. The role involves managing the knowledge repository, standardizing documentation processes, enabling continuous knowledge sharing, and collaborating with cross‑functional teams to support service delivery, transition, and operational excellence.

Key Responsibilities

1. Knowledge Creation & Maintenance

• Create new knowledge articles and update existing content to ensure accuracy and relevance.
• Manage ongoing curation and enhancement of knowledge assets within ServiceNow.
• Track, review, and ensure timely closure of comments or updates on existing KB articles.
• Running monthly Campaigns
• Develop multimedia content such as videos, quick‑guides, and visual learning assets.
• Deliver WalkMe ...