Requirements

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 4+ years of application support and maintenance experience (tier 2 and tier 3)
• Incident management & problem management
• Change management and production deployments
• Batch job management & production
• Dashboarding, automation and simplification
• Application transition and steady state support
• SLA & KPI management
• SOX Compliance activities

Preferred

• Experience in telecommunication domain.
• Technical expertise
• Primary skill: Networking Configuration, Telecom signaling, OEM - NetScout & Cisco, Physical Understanding of Telco Network
• Telecom Service Assurance platforms.
• Performance Monitoring and Network Analytics.
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