About You – Experience, Education, Skills, and Accomplishments
3+ years of experience in Technology Operations, Infrastructure Support, or MonitoringBachelor’s degree in Computer Science, IT, or related fieldStrong expertise in L1production support for enterprise applicationsHands-on experience with monitoring/observability tools and alert optimizationUnderstanding of Incident and Change Management (ITIL)Proficiency in Linux/Unix and windows systemsExperience in handling critical incidents and improving monitoringIt Would Be Great If You Also
Demonstrate responsibility in production environmentsHave experience in customer-facing or stakeholder communication rolesAre proactive in identifying gaps and driving continuous improvementsPossess strong analytical and problem-solving capabilitiesHave experience creating runbooks, SOPs, and ...