Responsibilities

Operational Support & Reporting

• Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).

• Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.

• Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.

• Maintain reporting cadences and data quality standards; automate recurring reports where feasible.

• Support process standardization and governance across technology operations, including documentation, templates, and SOPs.

Audit & Risk Management

• Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations.

• Provide risk oversight and governance for technology domains.

• Lead audit readiness activities: evidence management, engagement ...