Responsibilities This position is for Office of Integrated Information Technology Services (IITS). Assist the Head of Technology Help Centre in overseeing daily operations of the Help Centre. Ensure cases reported are followed-up and resolved within the service level agreement. Manage the execution of the university-wide Device-as-a-Service (DaaS) leasing scheme, focusing on optimizing vendor performance and ensuring the timely delivery of all project-related tasks. Key responsibilities include: Proactively managing the vendor to identify assets due for technical refresh, monitor service delivery, and ensure full compliance with contractual requirements. Engaging with schools and departments to inventory existing devices and handling first-level inquiries from stakeholders, providing clear and practical guidance. Maintaining accurate records and documentation of equipment distribution. Coordinating with the vendor to ensure timely device replacements, maintain adequate inventory levels...