Description

About the role:

The Tech Operations and Support, Senior Support role focuses on providing advanced technical support to employee end users. This includes managing and troubleshooting personal computers, servers, mainframe applications, data/voice networks, and ERP systems. By ensuring the smooth operation of these systems, this role helps maintain productivity and efficiency within Takeda.

How will you contribute:

* Acquire, install, and upgrade PC components and software
* Diagnose and resolve complex technical issues through user discussions and coordination with internal and external support teams
* Respond to user requests and research problems associated with telecommunications networks
* Provide real-time end user ERP systems support and training to facilitate knowledge transfer
* Utilize specialized skills to tackle complex tasks and support senior-level executives
* Engage in strategic communications with...