Te Whiwhinga mahi | The opportunity

There is lots of variety in this role to keep you on your toes. It covers level 1–2 support, administration, improving processes and materials, and developing a more automated service for the future. Relationship management is a key part of the role as the team further implements the Agile methodology. You will liaise across Technology and provide support up to senior management and Board level.

Key Accountabilities

• Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face‑to‑face
• Provide troubleshooting for end‑user hardware issues
• Manage request and incident tickets within operational/service levels
• Contribute to the Support Team's documentation and continuous service improvement efforts
• Work closely with other technical teams to deliver a smooth support experience

Regional travel may be required. The role may require wo...