Role Overview

Provide high quality and timely customer service in a fast paced IT Service Desk environment. Work on a variety of tasks including level 1-2 support, administration, process improvement, and automation. Liaise with Technology and senior management teams.

What You Will Do

• Provide technical support via phone, Microsoft Teams, and face-to-face.
• Troubleshoot end-user hardware issues.
• Manage request and incident tickets.
• Contribute to documentation and continuous service improvement efforts.

Why It Might Be a Fit

• Excellent communicator with strong relationship management experience.
• Ability to communicate technical detail to non-technical audiences.
• Resilient and self-driven approach.
• Strong customer service skills.

Requirements

• Experience in a service desk environment.
• Knowledge in IT diagnostics and technical problem solvi...