Role Overview

Provide high quality and timely customer service in a fast-paced IT Service Desk environment. Work on a variety of tasks including level 1-2 support, administration, process improvement, and developing automated services. Liaise with Technology and senior management teams.

What You Will Do

Provide technical support via phone, Microsoft Teams, and face-to-face. Troubleshoot end-user hardware issues, manage request and incident tickets, and contribute to documentation and service improvement efforts.

Why It Might Be a Fit

We are looking for an excellent communicator who can effectively share technical detail to a non-technical audience. You will work in a collaborative environment and have opportunities for professional growth and development.

Requirements

• Experience in a service desk environment
• Knowledge in IT diagnostics and technical problem solving and issue management
• Strong relation...