**Key Responsibilities**

+ Provide Level One technical support for Lowe’s Pro Supply associates and business partners by diagnosing, troubleshooting, resolving, and escalating commonly reported technology issues in accordance with customer service, call quality, and incident management standards.
+ Receive, analyze, prioritize, document, and manage incidents and service requests using the company’s ITSM platform, ensuring accurate details are captured for issue description, troubleshooting steps, status updates, resolution, and closure.
+ Apply documented solutions, knowledge articles, standard operating procedures, and remote support tools to resolve issues related to supported hardware, software, mobile devices, telecommunications equipment, printers, network connectivity, user access, enterprise applications, and other business technology services.
+ Perform and document break/fix support for PCs, thin clients, printers, mobile devices, handheld devices, peripheral...