Position outputs

• Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola.

• Perform TES Customer opportunity development.

• Solicit support as required, including but not limited to VisionLink and MineStar.

• Collaborate in driving TES onboard Excellence.

• Configure and calibrate the advanced TES on-board and off-board systems.

• Troubleshoot advanced on-board and off-board TES issues.

• Identify and resolve system problems with the customer and network communication teams.

• Log TSC tickets for support calls

• Assist and mentor level 1 and 2 techs and liaise with TSCs and Cat support.

• Assist TC in collecting information for advanced support.