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Tech/System Support Analyst

Company

IQVIA

Location

Taguig, Metro Manila

Posted

June 04, 2026

Position Overview

Job Responsibilities:

  • Responding to written and telephone inquiries about products, services and policies.
  • Liaising with other departments to resolve inquiries, and to obtain product and service updates.
  • Raising customer awareness of products and services.
  • Providing sales support and conducting customer escalation investigations.
  • Participating in customer service and process improvement initiatives.
  • Following up with customers.
  • Collecting and entering data.
  • Adverse event and product complaint reporting.
  • Order and return processing.
  • Providing product supply and status updates.
  • Advising users on appropriate course of action.
  • Monitoring issues from start to resolution.
  • Conducting over the phone device training.
  • Delivering customer service through multiple channels.

    • Job Qualifications:

  • Minimum 3 years of contact center experience, preferably in a pha...

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