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Telco Incident Manager (L2 Support)

Company

Holafly

Location

, , malaysia, , , malaysia

Posted

June 13, 2026

Position Overview

Holafly is a high-growth scale‑up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 600+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

As our Telco Incident Manager, you will be the guardian of our service continuity, orchestrating the end‑to‑end restoration of critical telecommunications and technology incidents. Your expertise ensures that our global network remains resilient, directly impacting the peace of mind we promise to thousands of travellers every day.

Key Responsibilities

  • Lead the incident lifecycle from detec...

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