We are looking for a Telecom Operations Support Coordinator for a top media & entertainment company out of their Lake Buena Vista, FL offices! The Operations Services Associate delivers technical support via phone and email to resolve, process, and escalate Wi?Fi and telecommunications issues for Guests and Cast Members in a fast?paced Help Desk environment. This role provides technical, administrative, and research support across a wide range of technology teams, including Wi?Fi, Telephony, Network Services, Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. In addition to day?to?day operations, the role serves as “eyes on glass,” proactively monitoring systems, identifying and troubleshooting issues, and effectively communicating client needs and project requirements in support of The Company Park events.

Responsibilities: