Job TitleTelecommunications Attendant Job Code73913 Post Date06/30/2026 CityStanford StateCA Zip Code Pay Range25 Duration3 Months Position Type Primary Skills Description

Under general supervision, Telecommunications Attendants act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the University, Medical Center, and SLAC. This includes handling critical calls associated with the Medical Center and Lucile Packard Children's Hospital. Telecommunications Attendants report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead. Attendants work both independently and collaboratively with other employees as needed while consistently meeting performance expectations.

Key Performance Metrics:
• Customer Service Excellence: Strive to achieve a Customer Satisfaction Score (CSAT) of 90% or higher based on post-call surveys to demonstrate ...