Manage interface and communications with all customers.

Provide technical expertise, single point of contact for queries and support.

Resolve complex faults and issues.

Analyze impact and approve changes to product/system/network.

Interface control to linked product/system/networks.

Provide tracking and delivery time indication.

Publish internal & external reports about activity & performances evaluation. Configuration control.

Responsibilities

• Manage interface and communications with all customers.
• Provide technical expertise, single point of contact for queries and support.
• Resolve complex faults and issues.
• Analyze impact and approve changes to product/system/network.
• Interface control to linked product/system/networks.
• Provide tracking and delivery time indication.
• Publish internal & external reports about activity & performances evaluation. Configuration contr...