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Customer Services Support

Job description

Overview:

Some exciting opportunities have arisen to join Digital Five, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide.

Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.

The role:

• Processing orders for our existing and new customers.
• Technical support to configure new services with our customers (remotely)
• Provide first and second line customer service and technical calls.
• To diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC
• Liaise with relevant telecommunications companies such as BT Openreach/Gamma
• Handling customer enquiries, identif...