**Job Identification:** 215319
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

Here's what you'll do during a typical day:

+ **Call Management:** Handle all incoming and outgoing calls accurately, courteously, and efficiently, including wake-up calls, guest paging, staff paging, international calls, and directory assistance.
+ **Guest Service:** Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints professionally, and promote hotel services and facilities to enhance the guest experience.
+ **Hotel Information:** Provide accurate information on hotel facilities, loca...