Answer customer inquiries, handle customer complaints and keep relevant records.
Be responsible for collecting, filling out and submitting daily work data, and abide by service management rules and regulations.
Possess strong observation and insight capabilities; identify issues raised by callers in a timely manner, and sort out relevant records.
Conduct customer care and satisfaction surveys, collect opinions and suggestions, and monitor service quality.
Monitor comments on social media platforms including Facebook, Instagram, Google and YouTube, follow up with customers, collect and feedback information, and resolve related issues.
Deliver high-quality business support to customers in accordance with company procedures to improve customer satisfaction.
Maintain a positive attitude, actively cooperate with internal business development and adjustments, and ensure stable business operation.
Maintain the daily working environment, keep the workspace clean and...