Reports to: Assistant Manager, Stakeholding & Legislation Ops

• Ensure the accuracy and compliance of Notarial Certificate procedures prior to document authentication
• Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them for Apostille
• Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience
• Assist customers and members of the public with online payment processes
• Respond promptly to customer inquiries received through walk-ins and emails
• Address customer challenges or concerns related to Notarial Certificates and document legalisation
• Support counter operations by assisting with general and technical issues, escalating matters as needed before opening