Overview
Who you'll be working for
Telco Industry
What requirements you'll need to be eligible
Job Requirements
- Min Diploma , Higher Nitec with Admin experience can send
- Proficient in MS Office (Excel, Pivot Table, PowerPoint)
- Good command of English
- Proactive, positive disposition
What you'll be doing on the job
Job Description
Tracking and monitoring to ensure daily operations are seamless and adhere to the agreed KPIs and reporting format.Working with the respective project manager(s) to plan and explore implement/deploy programsOverall, in charge for the entire program management (internal / external)Monitor and analyse/classification contact centre stats including NPS and all automation / call interactions and how to improve the accuracy and CXFacilitate new use...