Position Summary 

The Manager, Digital + Tech Transformation Rooms Operations Specialist CALA plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Director, Rooms Operations, with a dotted line to the Sr. Director, Digital + Technology Transformation Lead CALA.

This role will provide a bridge between current and future hotel operations, guiding deploying hotels on the new systems and business processes that support the guest journey to ensure a smooth transition and cutover. They will provide workshops and training to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems from Day 1.

To accomplish this, the Manager, Digital + Tech Transformation Rooms Operations Specialist will develop subject matter expertise covering the end-to-end systems and processes that Associates will use to deliver great guest experiences, including Opera Cloud PMS, SPOG, and ARA, and use that k...