Temporary Accommodation Officer (SO2) - Complaints Team

Location: 6 Brixton Hill, London SW2 1RW
Contract: Temporary (12 weeks)
Hours: 35 hours per week
Working Pattern: Hybrid - 2 days office / 3 days remote (subject to service requirements)
Start Date: 20 July 2026
Rate: £216.39 per day

About the Role

Lambeth Council is looking for an experienced Temporary Accommodation Officer to join our Temporary Accommodation Complaints Team within the Housing Needs Service.

This is an exciting opportunity for a housing professional with strong complaint handling experience to play a key role in delivering high-quality services to residents living in temporary accommodation.

You will be responsible for managing a varied caseload of complaints and enquiries, ensuring timely, accurate and customer-focused responses while working collaboratively with internal teams and external partners. Your work will directly contribute to improving services and su...