Location: Birmingham (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 2 months with possibility of extension
Hours: 37.5 hours per week, rota basis

Monday to Friday: 8am-4pm and/or 10:30am-6:30pm

Saturday: 9:00am - 5:00pm. 2 / 4 Saturdays per month

Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We’re looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals . You’ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You’ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting bi...