Time Type:

• To lead a team of warehouse and administration personnel to ensure that services provided meet customer’s requirements and objectives.

• To provide performance reports to customers.

• Meet program Key Performance Indicators, examples order turnaround time, dock to stock, stock accuracy and to provide KPI to management.

• Identify and schedule training for warehouse and administration personnel.

• Ensure staff adhered strictly to operational and safety procedures.

• Ensure Quality Policy and Objectives are understood, implemented and complied by staff.

• Ensure staff compliance to established processes

• Operate in a cost effective manner whilst meeting all customer’s expectations

• Identify areas for productivity gain and continuous improvement

• Handle customer complaint and implement corrective action

• Supplier/contractor performance review