Elevate your IT career as a Senior Technical Analyst at Third Octet, focusing on cloud service management and client issue resolution. This position plays a critical role in ensuring client satisfaction through technical expertise.
Your role will involve direct collaboration with client IT teams while providing tiered support for various cloud services and technologies. Key responsibilities include tracking infrastructure performance and adhering to established governance protocols, alongside a commitment to staying current with relevant certifications.
Key Responsibilities:
• Provide support directly to client IT teams or end users
• Manage and report on cloud-based services and infrastructures
• Maintain compliance with Service Level Agreements (SLAs)
• Update internal documentation and governance policies
• Participate in after-hours support rotations with the team
Requirements:
• 2+ years’ experience in Microsoft technologies and cloud solutions
• Fami...