Introduction

This position will thrill our owners with a personal touch and a truly white glove experience while coordinating requests related to general product-related questions or concerns, customer/dealer complaints, vehicle technology questions or concerns, out-of-warranty goodwill requests for assistance, and any repair or maintenance needs. The specialist will act as a resource to owners and work collaboratively with dealer personnel, regional personnel, and support personnel to develop appropriate solutions for all customer requests while providing exceptional customer experience.

The Thrill Ambassador Specialist is the first point of contact with current owners to increase loyalty and first-choice preference by assisting customers directly and indirectly with concerns, inquiries, or issues from initial contact to resolution.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

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