Position Overview
Handles customer questions and disputes Counts cash at the beginning and end of each shiftEnsure all customers, whether regular or infrequent, are made to feel welcome at all timesCarry out engaging conversations and provide friendly service to customersShow patience with customers who do not wager regularly; take the time to explain how wagering works Adhere to all rules and regulations set forth by the company and the regulatory body Calls for MTL support when writing bets requiring MTL paperworkAnticipate and act on the needs of the customer, seek and respond to feedbackEnsure all issues effecting the customer experience in the sports book are reported promptlyUndertake additional tasks contributing to the operations of the sports book, as requestedThis position will be employed by American Wagering, Inc.