The Ticketing Officer supports the efficient delivery of ticketing operations by ensuring seamless system functionality, adherence to standard procedures, and compliance with financial and operational controls. The role plays a key part in maintaining service excellence across all ticketing touchpoints.

Key Responsibilities

Ticketing Operations

• Support day-to-day ticketing operations across POS, CRM, and booking systems.
• Monitor system performance and coordinate with vendors to resolve technical issues and ensure business continuity.

Process & Workflow Management

• Assist in developing and maintaining standardized ticketing processes, workflows, and approval mechanisms.
• Ensure compliance with operational policies, governance frameworks, and internal controls.

Cash Handling & Financial Controls

• Support daily cash opening and closing procedures in line with established financial co...