Elevate customer interactions with JAM+ as a Tier 1 Customer Experience Associate. Engage customers through email, phone, and chat, ensuring a memorable journey.
In this dynamic role at JAM+, you’ll support customers daily, balancing high-volume inquiries with high-touch service. Your responsibilities will include creating meaningful connections, resolving issues, and maintaining customer satisfaction metrics. The ideal candidate thrives in a fast-paced environment and is passionate about continuous improvement while embodying JAM+’s customer-first mindset.
Key Responsibilities:
• Create connections across email, phone, and chat
• Meet KPIs for Customer Satisfaction and response times
• Navigate orders and account issues with care
• Support customers across multiple communication channels
• Document feedback and contribute to team improvements
Requirements:
• Experience in customer support across various channels
• Positive attitude and strong problem-solv...