Support your colleagues as a Tier 1 Employee Support Representative at Ledcor. This hybrid role emphasizes excellent service delivery through phone, chat, and written communications.
As a member of Ledcor's Employee Support team, you will address employee inquiries, validate HR records, and ensure compliance with workplace policies. Your strong attention to detail and problem-solving skills will be key in identifying issues and enhancing service efficiency. This role offers flexibility with a mix of remote and in-office work.
Key Responsibilities:
• Handle inquiries through phone, chat, and ServiceNow channels
• Validate employment verification letters for policy compliance
• Review HRIS employee records for accuracy
• Identify recurring issues and suggest improvements
• Collaborate with team members to resolve inquiries
Requirements:
• 1+ years of HR or service center experience preferred
• Excellent customer service and communication skills
• Strong a...